Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI. Convin’s Key Products: 1. Quality Management System: It is your one-stop solution to call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 3. Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. 4. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 5. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 6. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. 7. Conversation Intelligence: Unleash hidden mines of valuable information behind every agent-customer conversation. Surface valuable insights to drive more strategic decisions and business outputs. Reduce repetitive and redundant tasks like note-taking, data entry, etc.

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Edge Impulse is the platform for developing intelligent devices using embedded machine learning (TinyML).

Voxterr Holdings Ltd is a software and IP holding company headquartered in London, UK that focuses on innovative technologies for the marketing, financial and data industry. We aim to reward users globally by monetizing their everyday activities while enabling innovative marketing solutions for businesses and content creators that automatize marketing and provide new automated revenue streams for all parties included. Voxterr’s vision is to build a system that cannot be cancelled, where intelligent data (VI) is accessible to all program participants which will enable completely new market intelligence to maximise the efficiency of invested capital and human effort and minimize unnecessary costs.

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Spartan’s proprietary software algorithms leverage machine learning and edge-processing to provide high-resolution sensing that mimics the human ability of instantly shifting focus to safely respond to obstacles. Spartan works with existing ADAS sensors to increase resolution, response time, and range. Our software increases sensing performance at an affordable cost with low computational overhead. Signal processing expertise built over decades of commercializing aerospace and automotive technologies

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